TRAVEL TERMS & CONDITIONS
Enrollment and payment for the tours shall constitute agreement and acceptance of the following terms and conditions:
PLEASE READ CAREFULLY
The purchase of any travel services offered by World holiday travel and tours, authorized to do business as World holiday travel and tour constitutes a contractual arrangement between you and world holiday travel and tours, and represents your acceptance of the Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check on the Web sites or to request the latest version of the Terms & Conditions to booking your vacation
Deposit & Final Payment
A non-refundable, non-transferable land deposit per person per vacation is required for WORLD HOLIDAY TRAVEL AND TOURS to reserve space for you, with some limited exceptions as noted below. WORLD HOLIDAY TRAVEL AND TOURS accepts money transfers and Bank deposits . Your booking is not confirmed and payment is not deemed made until the deposit is received by WORLD HOLIDAY TRAVEL AND TOURS and you receive a confirmation voucher. Your reservation will be automatically canceled if deposit is not received on the deposit due date. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Payment of the deposit indicates you have read and accepted these Terms and Conditions.
Please review and verify your booking invoice thoroughly and contact us or email us immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. WORLD HOLIDAY TRAVEL AND TOURS cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, WORLD HOLIDAY TRAVEL AND TOURS reserves the right to re-invoice you with correct pricing.
FOR PALAWAN TOURS – At least 30% non refundable downpayment is required and the balance to be paid upon arrival at D lucky garden inn.
FOR INTERNATIONAL AND OTHER DOMESTIC TOUR – full payment is required upon reservation
Booking Cancellations & Cancellation Fees
1.IF YOU CHANGE YOUR BOOKING
If after your booking has been confirmed and you want to change to a different date or tour package, you may do so subject to availability. Any changes must be notified thru email.
2. IF YOU CANCEL
Notice of cancellation must be made in writing.
Your deposit is non transferable and non refundable upon cancellation by you due to any reason.
NO REFUNDS IF FULL PAYMENT HAS BEEN MADE AND CANCELLED ON THE DATE OF TOUR.
No refunds for meals or tours booked and inclusions in the packages you elect not to take.
3.IF WE CANCEL – IF tour operator has to cancel
World holiday travel and tours reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure. The tour operator reserves the right to postpone, cancel or change booking in accordance with the operating requirement beyond its control. ( force majeure,adverse weather conditions, natural disasters, epidemic, acts of God etc). Should the change or cancellation prove necessary, We will give you reasonable notice therof. In circumstances where available we will offer you alternative. If alternative is not available you will be entitled to a refund Less expenses already incurred.
Revisions and Revision Fees
In addition to any airline-imposed change fees, a fee of 250 per transaction will be charged by WORLD HOLIDAY TRAVEL AND TOURS for any alteration or revision made to a reservation after deposit or payment is received. Any revision to a booking, including but not limited to flight cancellations or name changes, may result in the loss of confirmed airline reservations or increased airfare which will be payable by you. Instant Purchase Air and associated service fees are non-refundable and non-changeable from purchase thus alterations or revisions to a booking with Instant Purchase Air will require new air to be purchased and is subject to full payment as above.
Intra-vacation air and hotel penalties may also apply to alternations or revisions to a booking and may be up to 100% of the full price. A change of traveler name, vacation date, or itinerary within final payment will be treated as a full cancellation and new reservation; vacation and airfare cancellation fees (as above) apply.
All carriers are independent operators and are not owned, managed or operated by WORLD HOLIDAY TRAVEL AND TOURS. Your airline ticket is a contract between you and the air carrier only, even if you purchase through WORLD HOLIDAY TRAVEL AND TOURS. By purchasing your air services through WORLD HOLIDAY TRAVEL AND TOURS you waive all liability for WORLD HOLIDAY for such air services.
WORLD HOLIDAY TRAVEL AND TOURS is not responsible if an airline cancels, reschedules, or delays a flight for any reason. . After check-in, you must work with the airline directly to reach your destination or to make any alternate arrangements including amendments to return services. Please be aware airline fees often apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules or delays. These fees will be payable to the airline directly at time of request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by World holiday travel for portions of trips missed due to canceled, rescheduled or delayed flights after airport check-in, nor is World holiday travel and tours responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.
There are times that the manager of the tour, tour guides, tour operator representatives has to make a decision for the best interest of the group. You agree that if your behavior is not compatible with the general enjoyment and well being of members on the tour or smooth operation of the tour we have the right to refuse you to continue and join the tours. Furthermore you agree that fellow travelers has the right to safe environment. Any threats to their safety well being and inappropriate behavior by you whether verbal or physical will be taken seriously and may result to immediate termination of your tour. In either event you will be responsible for your own repatriation and related costs and no claims against us.
For the benefit of everyone on your vacation, World holiday travel and tour reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. World holiday travel and tours will not refund or cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior.
Should you have any complaint please inform your tourguide or any of the representative during the course of your vacations. We will give you any reasonable assistance to resolve any reasonable disputes.
Travelers Who Need Special Assistance On Tours and/or Cruises:
If you are not enjoying good health please see your doctor before joining any tour activities. Persons with disabilities must contact thier doctor before joining any tour.
You must report any disability requiring special attention before the tour or at the time the reservation is made. World holiday travel and tours will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. We cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches, cruise ships and other vehicles, or other personal needs. We strongly recommends a qualified and physically able companion must accompany travelers who need such assistance. All travelers with WORLD HOLIDAY TRAVEL AND TOURS are subject to the Participation clause above.
Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking, sometimes on unpaved or cobblestone streets. WORLD HOLIDAY TRAVEL AND TOURS is not responsible for any missed activities due to a participant’s inability to participate with the group. Most transportation services, including the touring Vans and Boats, are not equipped with wheelchair ramps. Additionally, most room doors and restrooms are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways.
Travelers who are under 18 years old on the departure date must be accompanied by an adult throughout the vacation. Children under 2 years of age are not allowed inside the underground river cave. For any special requirements regarding airline tickets for children, contact your airline directly.
The following young traveler discounts apply for tour operations in palawan only :
5 yrs old below – 50% off on tours in palawan – puerto princesa city tours
0-2 yr old free of charge applicable to palawan tours only
All vacation prices are based on rates in philippine currency (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure, and do not include airfare except where noted on specific itineraries. Vacation prices are per person, based on double occupancy (two people sharing a room). Single room supplements and triple reductions or pricing are listed where applicable. Not all accommodation types are available on all vacations.
Prices are subject to increase without notice, unless finalized and full payment received.
Visas & Passports
You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Visa and entry documents must be obtained independently. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently. World holiday travel and tours is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, and we cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements. The process of obtaining a visa and/or passport can take up to three months or more.
Hotels, Accommodations & Transportation
The hotels listed on this website are intended to be used on all departures; however hotels are not guaranteed. World holiday travel and tours reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent quality, when available, to those shown. No refunds are provided for hotel changes; full cancellation penalties as noted above apply.
Check in times vary worldwide; WORLD HOLIDAY TRAVEL AND TOURS cannot control or guarantee check-in times.
Porterage and baggage fees at airlines, Airport/train station porterage is not included unless otherwise specified in your travel documents. Please be prepared to carry your own suitcase on and off airplanes and trains and through airports, hotels and train stations. Please refer to the airlines allowed baggage requirements.
Not Included in the Land Vacation Price
The following charges are not included in the land vacation price:
1.airfare to and from the start of your vacation; Intra-vacation air unless specified in the itinerary; airline baggage fees including checked and/or excess baggage fees;
2. All Government environmental fees not included.
40 per person environmental fee – underground river, honda bay , dos palmas
200 per person environmental fee in el nido not included in the price.
3. Tips to your Tour or Cruise Director, Local Host, driver, Local Guides, and/or ship’s crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside. Airport transfers unless specified on some packages; optional excursions; porterage at airports and train stations; Travel Protection Insurance; and all other items of a personal nature are not included.
4. Gratuities are not included for services during the land stay of your vacation. This includes wait staff at included meals, hospitality staff at hotels for nights purchased. Gratuities for your Tour or Cruise Director, Local Hosts, Local Guides, Tour Driver, and crew are not included in the vacation price and are optional.
Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services, meals unused transportation where group activity tickets are involved or for voluntary modifications made by the traveler. Not all packages include airport transfers. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.
During local or national holidays or special events, peek seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. WORLD HOLIDAY TRAVEL AND TOURS cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.
Please be aware that during your participation in vacations operated by WORLD HOLIDAY TRAVEL AND TOURS certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. WORLD HOLIDAY TRAVEL AND TOURS will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While world holiday travel and tours will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that WORLD HOLIDAY TRAVEL AND TOURS harmless regarding any provision of medical care or the adequacy of any care rendered. WORLD HOLIDAY TRAVEL AND TOURS is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold WORLD HOLIDAY TRAVEL AND TOURS harmless for such.
Please note as tour operator we make agreements with hotelier and other independent suppliers to facilitate and provide you all the travel services you purchase. We are not accepting any claims losses and damages arising out of:
1. Personal injury, sickness, death, accident where some results from the conduct of your vacation.
2. Loss or damage or delay of your baggage’s, loss or delays as a result of government action, equipment failure, mechanical breakdown, labor disputes, sickness, acts of war, insurrection, terrorism or acts of God.
3. We are not responsible for any loss of enjoyment, disappointment or distress whether physical or mental.
4. Some of our tour activities are action and adventure oriented:
Sports, swimming, snorkeling, trekking, zipline and other activities inherently involve risks of injury greater than those who would be encountered if you are not taking such activities, you thereby assume and acknowledge the risks inherent therein.
By voluntary taking part of participating in such activities neither world holiday travel and tours nor D Lucky garden inn and other suppliers of our tour service providers are not responsible. We do not take responsibility for and shall not be held liable for any injury loss of things, other losses, accidents, expenses, delay or any irregularity resulting from your participation in such activities made available to you.
Photographs or Pictures
Photographs or pictures appearing on this web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change.
Optional Excursions & Activities
Some Optional activities and excursions (“the Services”) available for booking are provided by local operators or other third parties that are entirely independent of World holiday travel and tours and do not form any part of the product or services sold to you. Your contract for such Services will be with the organizer or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. World holiday travel and tours has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion.
Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by WORLD HOLIDAY TRAVEL AND TOURS or that any such advice or assistance is given on behalf of world holiday travel and tours. Vacation participants are asked to check with the operator of any optional activity or excursion and the applicable Terms & Conditions before booking.
For operational reasons, not all optional excursions listed in the tour itinerary, published online or in travel documents may be available.
WORLD HOLIDAY TRAVEL AND TOURS located at PEO road puerto princesa city palawan is an independent company (“the Company”) licensed to market and distribute travel products under the WORLD HOLIDAY TRAVEL AND TOURS brand name, and arrange for the vacation services offered on this web site, including transportation, sightseeing, and accommodations through independent contracts.
Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint venturers of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.
After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, depending on the circumstance, the Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants.
The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.
The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Protection Plan, or any other person.
No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on its Web site, including any term or condition set forth in the preceding provisions.